Customer Stories/Viestimedia
Strategy & Roadmap

Viestimedia drives customer-centric growth with a new data strategy

A three-year roadmap for data and AI development - five value areas, measurable OKR metrics and a plan to improve customer data.

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0-year
Roadmap for data and AI development
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Value areas identified for data utilization
Measurable metrics for each value area
Improved customer data for better targeting

The challenge

Digitalization was changing how people consume content. Viestimedia faced rising print media costs and a shift to digital services - a new data strategy was needed to support business goals.

The operating environment was changing fast

Viestimedia, a leading producer of content related to rural life, forest and detached housing, faced rising print media costs and a shift to digital services. Digitalization was changing how people consume content.

Distribution channels were shifting

Postal delivery no longer ran daily and the traditional content publisher model needed an update. A more customer-centric way of operating was essential.

No data strategy

The company needed a new data strategy to support their business goals and ensure development work was aligned with the organization's business strategy.

What we built

A value-area-based data strategy with measurable OKR metrics and a three-year roadmap that phases development into projects.

The Baseline

Value area identification

We worked with Viestimedia in workshops to identify the value areas where the company benefits most from data - customer experience, content and media sales, and content production.

Results

A clear, business-focused roadmap for data and AI development that makes data work visible and understandable to leadership.

0-year
Roadmap for data and AI development

A business-focused roadmap that makes data development visible and understandable to leadership - investments are directed at identified development areas.

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Value areas

Customer experience, content and media sales, content production and other key areas tied to metrics.

Capability roadmap

A capability development roadmap was also created - data assets, platform, roles and data management.

Board-level
Leadership and board ready to invest

Leadership and the board were satisfied with the plan and ready to invest in the identified development areas.

Beyond the numbers

After the strategy work, we supported the rollout for over a year
More targeted content and improved customer experience in daily work

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Decorative illustration
Viestimedia drives customer-centric growth with a new data strategy