The challenge
The utility's reporting and analytics solution couldn't keep up with the business. Poor data quality, limited visibility, and manual error hunting eroded trust between business and IT.
Poor data quality and limited visibility
The reporting and analytics solution had multiple issues. Data quality was weak and visibility into the underlying flows was limited - critical decisions had to be made on unreliable information.
A solution that didn't scale
The existing system couldn't keep pace with business growth and shifting requirements. Needs outgrew what the platform could carry.
Manual error hunting eroded trust
When errors appeared, their root causes were nearly impossible to determine. The company spent significant manual effort detecting and correcting issues, causing frustration and mistrust between business and IT stakeholders.
What we built
A comprehensive audit across the entire data supply chain - interviews, root-cause analysis, and a concrete roadmap to fix architecture, reporting, and governance.
Results
A clear view of processes and data flows, mitigated risks, and a governance model that brings IT and the business to the same table.
The compliance audit identified and mitigated 10M€+ of risk - giving the company reliable reporting and a solid foundation to build on.
Data architecture, reporting, and governance unified under one roadmap.
A concrete plan for executing the change - not just an analysis.
Everyone knows who owns which data. Manual error hunting stopped and IT and the business found a shared language.
