Utility Company Mitigates 10M€+ Risk with Better Data Governance
A comprehensive audit mitigated 10M€+ in distribution-obligation reporting risk and brought visibility to the entire data supply chain.
The challenge
The utility's reporting and analytics solution couldn't keep up with the business. Poor data quality, limited visibility, and manual error hunting eroded trust between business and IT.
Poor data quality and limited visibility
The reporting and analytics solution had multiple issues. Data quality was weak and visibility into the underlying flows was limited - critical decisions had to be made on unreliable information.
A solution that didn't scale
The existing system couldn't keep pace with business growth and shifting requirements. Needs outgrew what the platform could carry.
Manual error hunting eroded trust
When errors appeared, their root causes were nearly impossible to determine. The company spent significant manual effort detecting and correcting issues, causing frustration and mistrust between business and IT stakeholders.
What we built
A comprehensive audit across the entire data supply chain - interviews, root-cause analysis, and a concrete roadmap to fix architecture, reporting, and governance.
- 01Starting point
Stakeholder interviews
We interviewed key people from IT and the business to align on pain points and priorities before any analysis.
- 02Diagnosis
Data supply-chain analysis
We walked the entire data supply chain - business processes, systems, reports, and documentation - to build a full picture of how data moves.
- 03Root causes
Bottleneck and root-cause identification
We identified bottlenecks and their actual root causes - not symptoms, but the structural issues that should drive prioritisation of fixes.
- 04Audit
Compliance audit
A comprehensive compliance audit surfaced risks in distribution-obligation reporting and quantified a 10M€+ financial exposure.
- 05Roadmap
Improvement plan and roadmap
We delivered a concrete improvement plan - new data architecture, more efficient reporting, and a clear governance model - together with a strategic roadmap to execute the change.
Results
A clear view of processes and data flows, mitigated risks, and a governance model that brings IT and the business to the same table.
The compliance audit identified and mitigated 10M€+ of risk - giving the company reliable reporting and a solid foundation to build on.
Data architecture, reporting, and governance unified under one roadmap.
A concrete plan for executing the change - not just an analysis.
Everyone knows who owns which data. Manual error hunting stopped and IT and the business found a shared language.
Beyond the numbers
- More reliable reporting and better visibility across the entire data supply chain
- A solid foundation for future analytics and AI initiatives
