The challenge
The sales teams were already using ChatGPT and Copilot, but they weren't getting full value out of the tools - the AI field was changing fast and there was no shared way to work.
Tools in use, value not captured
Haaga-Helia's domestic sales and education export teams were using ChatGPT and Microsoft Copilot, but they didn't know how to use the tools well enough. Daily work was not yet leaning on AI.
The field moves faster than learning
The AI field was changing fast and new tools kept coming all the time. The teams found it hard to keep up and tell hype apart from what would actually help sales work.
Need for own agents and a shared approach
The teams wanted especially to learn how to build agents for repeating tasks, for example putting together customer briefs and prospecting. They needed outside expert support and a clear way to move forward in practice.
What we built
A four-step training built around the teams' own use cases - from needs mapping through a training day to sparring clinics and deepening of the learnings.
Results
A wider picture of AI's possibilities, concrete methods in use and the capability to keep developing on the team's own.
A reusable prompt library and agents for different use cases - concrete methods now part of daily sales work.
The team has a clear understanding of which tools fit which need.
Customer briefs, prospecting and other repeating tasks are handled with agents.
Instead of copying ready-made ones, the team creates and develops them themselves. The shared AI clinics also surfaced areas for further development that give a base for taking AI use forward.
